At 27vip Casino, the privacy and security of your personal information is a core responsibility — not a legal formality. This Privacy Policy explains exactly what data 27vip collects, how we use it, who we may share it with, and what rights you hold over your own information under Philippine law.
This Privacy Policy applies to all personal data collected through the 27vip Casino platform at 27vip.club, including during account registration, gameplay, payment processing, and customer support interactions. By using 27vip, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this Policy, please discontinue use of the 27vip platform.
This Privacy Policy describes the practices of 27vip Casino ("27vip", "we", "us", or "our") with respect to the collection, use, storage, and disclosure of personal information relating to individuals who access or use the 27vip platform ("you" or "Player").
27vip is committed to complying with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines, its Implementing Rules and Regulations, and the data protection standards required by PAGCOR for licensed online gaming operators. This Policy is part of 27vip's broader commitment to responsible and transparent operations in the Philippine gaming market.
This Policy covers data collected directly through 27vip.club, through the 27vip mobile-optimized web application, and through our customer support communications. It does not apply to third-party websites or services that may be referenced on the 27vip platform — those entities maintain their own independent privacy practices.
Our core data commitment: 27vip collects only the personal data necessary to provide our regulated gaming services, verify player identities as required by Philippine law, and improve the 27vip platform experience for Filipino players. We do not sell your personal data to third parties under any circumstances.
For the purposes of the Data Privacy Act of 2012 and this Policy, the data controller responsible for the personal information of 27vip players is the operator of the 27vip Casino platform, operating the 27vip.club domain under PAGCOR authorization in the Republic of the Philippines.
Inquiries relating to data privacy — including requests to exercise your data subject rights — may be directed to our Data Protection Officer (DPO) through the contact channels described in Section 15 of this Policy.
27vip processes personal data in accordance with the principles of transparency, legitimate purpose, and proportionality as mandated by R.A. 10173. Data collected is proportionate to the specific purposes described in this Policy and is retained only for as long as necessary for those purposes or as required by law.
27vip collects personal information through several channels during your interactions with the platform. The categories of personal data we may collect include:
When you create a 27vip account, we collect your full legal name, date of birth, Philippine mobile number, email address, and any username you choose. This information is required to establish and maintain your account, verify your age (21+ requirement), and communicate with you about your account.
To comply with PAGCOR requirements and the Anti-Money Laundering Act, 27vip collects government-issued identity documents such as Philippine passport, UMID, PhilSys National ID, driver's licence, or PRC ID. We may also collect proof of address documents and, where applicable, proof of source of funds. KYC documents are handled with elevated security controls.
We collect records of deposits, withdrawals, bonus claims, wagers, and winnings associated with your 27vip account. We collect information about the payment method used (e.g., GCash mobile number reference, Maya account reference, BPI/BDO/Metrobank account indicators) but we do not store full bank account numbers or card numbers — those are processed by the respective payment service providers.
We record all gaming activity associated with your 27vip account, including game sessions played, bets placed, outcomes, session duration, and game preferences. This data is used for regulatory compliance, fair play monitoring, responsible gaming assessments, and platform personalization.
When you access 27vip, we automatically collect certain technical data including IP address, browser type and version, operating system, device type, screen resolution, time zone, and referring URL. This information is used to ensure platform compatibility, detect fraud, and maintain security.
When you contact 27vip support — via live chat, email, or any other channel — we retain records of those communications including timestamps, content, and resolution notes. This information is used to resolve disputes, improve support quality, and maintain an audit trail for regulatory purposes.
| Data Category | Examples | Primary Purpose |
|---|---|---|
| Identity | Name, date of birth, mobile number | Account management, age verification |
| KYC Documents | Government-issued ID, proof of address | Regulatory compliance, fraud prevention |
| Financial | Transaction records, payment method references | Payment processing, AML compliance |
| Gaming Activity | Bets, wins, session history | Service delivery, responsible gaming |
| Technical | IP address, device type, browser | Security, fraud detection, compatibility |
| Communications | Support chat logs, emails | Dispute resolution, quality assurance |
27vip uses your personal data exclusively for the following purposes, each of which is necessary to provide the regulated gaming services you have registered to receive:
No sale of data: 27vip does not sell, rent, or trade your personal data to any third party for commercial purposes. Data sharing with third parties (described in Section 6) occurs only to the extent necessary to deliver the services described above or to comply with legal obligations.
Under the Data Privacy Act of 2012, 27vip processes your personal data on the following legal grounds:
27vip shares personal data with third parties only in the following limited and controlled circumstances:
AML Reporting: 27vip is legally required under R.A. 9160 (Anti-Money Laundering Act) to report covered and suspicious transactions to the AMLC. This reporting obligation exists regardless of player consent and is a non-negotiable condition of 27vip's PAGCOR operating authorization.
27vip uses cookies and similar tracking technologies to operate and improve the platform. Cookies are small data files stored on your device by your browser. The types of cookies used on 27vip include:
You may manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from accessing core 27vip services, though some preference and personalization features may be affected.
27vip retains personal data for the periods set out below, after which data is securely deleted or anonymized unless extended retention is required by law:
| Data Type | Retention Period | Basis |
|---|---|---|
| Account & identity data | Duration of account + 5 years after closure | PAGCOR and AML regulatory requirement |
| KYC documents | 5 years after last transaction or account closure | R.A. 9160 Anti-Money Laundering Act |
| Transaction records | 5 years minimum from date of transaction | PAGCOR compliance and tax obligations |
| Gaming activity logs | 3 years from date of gaming session | Regulatory audit and dispute resolution |
| Support communications | 3 years from date of communication | Dispute resolution and quality assurance |
| Self-exclusion records | Minimum 10 years from date of exclusion | Responsible gaming regulatory requirement |
| Marketing consent records | 3 years from last consent interaction | Legal compliance and audit trail |
Upon expiry of the applicable retention period, 27vip will securely delete or irreversibly anonymize your personal data in accordance with its data disposal procedures. Where anonymization is not technically feasible, data will be destroyed using industry-standard methods.
27vip implements technical and organizational security measures commensurate with the sensitivity of the personal data we process. Our security framework includes:
Data Breach Response: In the unlikely event of a personal data breach that poses a real risk to your rights and freedoms, 27vip will notify the National Privacy Commission (NPC) within 72 hours and will notify affected players without undue delay, as required by R.A. 10173 and NPC Circular 16-03.
Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by 27vip. To exercise any of these rights, please contact our Data Protection Officer via the channels in Section 15. 27vip will respond to verified data subject requests within 30 calendar days of receipt.
Note on regulatory retention: Some data subject rights — particularly the right to erasure — may be limited by 27vip's mandatory data retention obligations under PAGCOR regulations and the Anti-Money Laundering Act. In such cases, 27vip will clearly explain which data cannot be deleted and why, and will take all available steps to minimize processing of that data while retention is required.
The 27vip platform is strictly restricted to individuals who are 21 years of age or older, in compliance with PAGCOR regulations governing casino-style online gaming in the Philippines. 27vip does not knowingly collect, process, or retain personal data from any person under the age of 21.
Where 27vip discovers — through age verification, KYC review, or any other means — that an account has been registered by or on behalf of a person under 21, the following actions will be taken immediately: the account will be suspended, all gaming activity will be voided, any deposits will be returned through the original payment method, and all personal data associated with the underage account will be securely deleted as soon as legally permissible.
Parents and guardians who believe a minor may have accessed the 27vip platform should contact our support team immediately at [email protected]. 27vip will investigate and act on such reports as a matter of priority.
Parental controls: 27vip strongly encourages parents and guardians to install appropriate parental control software on devices accessible to persons under 21 to prevent access to online gaming platforms. Responsible gaming tools and support resources are available on the 27vip Responsible Gaming page.
Some of 27vip's technology providers — including game providers, cloud infrastructure services, and analytics tools — may process data on servers located outside the Philippines. Where personal data is transferred outside the Philippines, 27vip takes steps to ensure that equivalent levels of data protection apply, including:
By using the 27vip platform, you acknowledge that your personal data may be processed outside the Philippines where required to deliver the gaming services you have requested, subject to the safeguards described above.
The 27vip platform integrates with third-party payment providers (GCash, Maya, BPI, BDO, Metrobank) and game providers (JILI Games, Pragmatic Play, PG Soft, and others). When you interact with these services — for example, completing a GCash deposit or launching a JILI game — you are also subject to the respective provider's own privacy policy and data practices.
27vip is not responsible for the data collection, processing, or privacy practices of any third-party service provider. We encourage you to review the privacy policies of payment and game providers relevant to your use of 27vip, particularly GCash and Maya, which are common payment channels for Filipino players.
27vip may update this Privacy Policy periodically to reflect changes in our data processing practices, Philippine legal requirements, PAGCOR regulations, or the services we offer. Material changes to this Policy will be communicated to active 27vip players via email notification, in-platform notice, or prominent display on the 27vip.club website, with a minimum of 14 days' advance notice before the changes take effect.
The date at the top of this document reflects the most recent revision. We encourage you to review this Policy periodically. If you do not agree with any updated version of this Policy, you may close your 27vip account by contacting our support team. Your continued use of 27vip following notification of a Policy update constitutes acceptance of the revised terms.
For any questions, concerns, or requests relating to this Privacy Policy or to the exercise of your data subject rights under R.A. 10173, please contact 27vip through the following channels:
If you believe your data privacy rights have been violated and 27vip's response is unsatisfactory, you have the right to lodge a formal complaint with the National Privacy Commission (NPC) of the Philippines.
Our commitment: 27vip takes every privacy enquiry seriously and will handle your data subject requests professionally, confidentially, and within the timelines prescribed by Philippine law. We believe Filipino players deserve clarity and control over their personal information — and 27vip is committed to providing exactly that.
The practical, enforceable commitments 27vip makes to every player's personal data
Every data exchange between your device and 27vip is encrypted using bank-grade SSL — the same standard used by BPI and BDO for online banking in the Philippines.
27vip does not sell, rent, or trade your personal data to any third party for commercial purposes — full stop. Your data is used solely to deliver and improve 27vip services.
Access, rectify, erase, or port your data — all within the 30-day timeline mandated by R.A. 10173. 27vip's DPO handles every request professionally and confidentially.
27vip processes all personal data in full compliance with the Philippines' Data Privacy Act of 2012, its IRR, and NPC issuances — with a registered Data Protection Officer on file.
Your data is kept only as long as required by PAGCOR and AML regulations, then securely deleted or anonymized. No indefinite retention of data that no longer serves a legitimate purpose.
In the event of a data breach posing real risk to players, 27vip will notify the NPC within 72 hours and inform affected players without undue delay — as required under Philippine law.
Under R.A. 10173, every Filipino 27vip player holds these enforceable rights
Know what data 27vip holds, why it's collected, and who it's shared with — as described throughout this Privacy Policy.
Request a copy of the personal data 27vip holds about you, subject to identity verification, at any time.
Correct inaccurate or outdated personal data. Basic updates can be made directly in your 27vip account settings.
Request deletion of data no longer necessary for its collected purpose, subject to regulatory retention requirements.
Receive a copy of your data in a structured, portable format where technically feasible.
Object to certain processing activities including direct marketing. Opt out at any time without losing access to 27vip.
Request restriction of processing while a data accuracy dispute is under review or an objection is being assessed.
Lodge a formal complaint with the National Privacy Commission (NPC) of the Philippines if your rights are not upheld.